SHIPPING POLICY
Delivery via partner carriers contracted by the MANDAÊ or Daytona Express logistics platform (check conditions in cases of representatives/shopkeepers).
When buying in our virtual store, you should receive your product in the best possible way, in the shortest possible time and in a safe way, therefore, it is important that you pay attention to the deadlines informed at the time of your purchase.
Deadlines may vary due to weight, order confirmation period (Black Friday or other campaigns), shipping method, and also due to delivery location.
In the case of condominiums, it is possible that your purchase is received by third parties, such as a janitor, doorman or a family member, in which case there is always a record of receipt of the goods.
The order can be delivered from Monday to Saturday, during business hours, depending on the method chosen at the time of purchase.
It is extremely important to check the delivery data before finalizing the order and follow it up using the tracking code that will be automatically sent to the e-mail provided at the time of registration when your purchase is dispatched by our Distribution Center, that way you will find out if there was an attempt to deliver to the address provided or if there is a need to pick up your purchase at an agency indicated by the carrier (occurs when it is not possible to locate the recipient or in areas of risk and difficult access).
The object will remain for 07 (SEVEN) days awaiting collection by the recipient, if this does not occur, it will return to our Distribution Center and the cost of a new freight will be added to be sent again.
